Peter E. Klein

6045 South Ridgeline Drive, #L308, South Ogden, Utah 84405

pekutah@gmail.com

 

IRS / Abbtech Staffing – 6/2012 – Present – Senior Hardware Tech / Quality Control

* Lead hardware technician for all HP non-warranty repairs and HP warranty claims.

* One of two Quality Checkers for installed software on new computers.

* Provide technical support for other departments and locations within the IRS upon request.

* Cross support for shipping and receiving, warehouse and inventory operations when needed.

 

IRS / Abbtech Staffing – 4/2009 – 6/2012 - IT Contractor Desk Side / Desktop Support

* Field Technician with the IRS covering 14 buildings in two counties.

* Worked tickets covering printers, plotters, scanners, laptops, desktops and workstations and software.

* Was assigned technical support of 9 remote IRS offices in 5 states.

* Created self-help solution manuals for customers and technicians for repetitive issues.

 

Wheeler Machinery – 6/2008 – 2-2009 – PC Technician (contractor initially)

* Dell trained to repair, order and replace broken parts for laptops and desktops.

* Supported company software including installation, troubleshooting, security and training.

* Outlook, Office, XP Professional, Active Directory, SQL and other proprietary software.

* Supported wireless networks, connectivity and remote support for field techs in field offices.

 

TEKSystems  - June 2007 – June 2008 –IT Contractor

* Nelson Labs-  IT support of migration to XP from Windows 2000 and Group Wise to Outlook

* Verizon - IT support to build SUN Thin Clients and replace 1,200 computers

* EDS / U.S. Army - IT support with network, desktops, laptops, software and troubleshooting

 

Sedona Group 3/2007 – 6/2007 – (4 month contract) – Field Service Technician

* Worked with local State Farm offices in replacing aging IBM servers, printers and UPS units       

* Coordinated replacement of old network cabling, computers, printers with State Farm

* Organized shipping and return of all units with State Farm from each site in Utah

* Customer offered to renew contract 

 

Dell Technical Support – 10/2006 – 3/2007 

* Provided remote phone hardware, software and wireless support to Dell Gold Customers

* Documented trouble spots and dispatched technicians for on-site support

* Issued replacement parts for all warranty items on DELL computers

 

Dual Citizenship by birth with the United Kingdom1964

University of Montana – B.A. – English 1989

A+ Hardware Essentials 2003

A+ Certification - Remote Technical Support2006 

"SECRET" Security Clearance - U.S. Army 2007

MCTS – Windows Vista 2008

Active Security Clearance - Treasury Department / IRS 2009

DHS/TSA - EOD Security Clearance  2010

 

Volunteer work for CAWS.org – Helping dogs and cats become adopted.